Care Coordination & Client Experience
Holly brings 15+ years across healthcare, hospitality, customer service, and scheduling operations. She keeps people, records, coverage, and communication moving calmly when the details matter.
Open to work
Professional Summary
Experienced professional with a track record in care coordination, team leadership, scheduling operations, client communication, and process improvement. Holly is known for empathetic service, accurate follow-through, and practical adoption of tools that make teams faster and more reliable.
Experience
Coordinated caregiver scheduling, client communication, on-call coverage, attendance tracking, payroll and billing reconciliation, and communication with nursing and administrative teams.
Led training and rollout for Phoebe, an AI agent supporting 8x8 coordinator messaging, reducing coordinator reply volume by 50%.
Managed renovations, budgets, staffing, training, sales, marketing, monthly P&L, revenue forecasting, and guest satisfaction programs with standards above 90%.
Managed customer accounts, new account setup, order processing, quality claims, and cross-functional communication across sales and operations.
Oversaw financial management, guest satisfaction, employee development, payroll, property standards, revenue management, and corporate operations.