Client Care Coordinator

Care Coordination & Client Experience

Care coordination leader

Holly Arora
Open to work

Service DNA

Care, clarity, follow-through.

15+ years across service operations
50% less coordinator reply volume after AI rollout

Known for pairing calm client communication with schedule discipline, accurate records, and practical process improvement.

Skills

  • Caregiver scheduling
  • Client escalation support
  • Payroll and billing reconciliation
  • Remote team communication
  • AI workflow rollout
  • Hospitality operations

Tool Stack

WellSky 8x8 Microsoft 365 Teams ChatGPT Cowork CRM / ERP

Career Journey

Healthcare coordination backed by hospitality leadership.

Aug 2025 - Jul 2026

Care Coordinator - Legacy Homecare LA

Scheduling, client communication, on-call coverage, records, and AI agent adoption.

2017 - 2020

Hotel General Manager - La Quinta Inn & Suites

Renovations, staffing, budgets, training, revenue forecasting, and 90%+ guest scores.

2008 - 2017

Operations, Account, and Hotel Leadership

Customer accounts, quality claims, payroll, property standards, and team development.